Tuesday 21 August 2012

A recent challenge with web hosting on utiware.net

Recently, I have had reasons to lament and wail over the difficulty in deploying a Microsoft based web application. I had a contract for a web application which i eventually completed and uploaded to a windows hosting account. On viewing the site in a browser, "OOps! Http 500 Internal Server Error".
Yeah. that's right. An internal server error. I made sure i retried the application with the live sever connection strings so as to be sure the issue wasn't from there. Uh-oh. The site works well on my IIS. I sent a support ticked and it took approximately 24hrs to get a response. I was asked to change my connection string to some other one i was given. "BOOM!" same issue. I contacted them again and ever since they have refused to reply. I had to delete the site from their domain and re-uploaded. The issue persisted. "Internal server error". Whatever the case maybe, Utiware, truth is you guys have got a terrible customer care service and i'm grossly disappointed in your lack of technical ability. Having explained the likely cause of the issue to them, they have chosen not to respond. In my next life, remind me not to choose Utiware and to migrate my website from their servers.

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